Arbor - Parent Portal and App
New Parent Portal & Parent App
Many parents will be aware that, from September 2023, we have switched our main data system over to a product called Arbor. We are launching the Arbor parent portal and the associated parent phone app now to ensure that parents can access important information about their children and, in some cases, request updates to the details we hold for you on our systems.
What information can I see about my child on Arbor Parent Portal?
- Attendance Data AM/PM summary.
- Activities Data - School clubs and educational visits (Coming soon)
- Consent Information - grant consent for school activities
Getting an Arbor Parent Portal account?
Click Here for Arbor's support materials for parents
Click Here for Arbor's Parent Portal 'Getting Started' Introduction video
Arbor Parent App
What is the Arbor Parent App?
The Arbor App brings all the functionality of the desktop Parent Portal to your phone. You will be able to view attendance statistics, behaviour & achievement points, and can request updates to the personal information on your child’s profile.
Downloading the Arbor App & enabling push notifications
Download the app via your phone’s app store. Android users, ensure you have turned on push notifications by going to Settings > Apps > Arbor > Notifications. iOS users will be prompted to receive push notifications when you download the app, ensure you select ‘allow’.
You must enable push notifications to receive a notification when you have a new in-app message. If you do not enable this, you will not be alerted to a new message and may miss important information. We will continue to send key messages by email.
Logging in to the app for the first time
You must enter your email address to log in. Please note that this must match the email address that we hold on Arbor for you at the school. If you have any issues logging in, contact the office team so that we can ensure our records match.
Once we hold your correct email, you should be able to login without an issue. You then need to select the correct school. The first time you log in, you will be asked to read and confirm Arbor’s terms and conditions. As a security measure you will be prompted to confirm your child’s date of birth. (If you have more than 1 child at the school, please confirm the date of birth of your eldest child DD/MM/YYYY. Once you are logged in, you will be able to switch between children)
Troubleshooting
If you are having difficulty accessing the app, first check that the email address you are using to log in matches what is held with the school office. As mentioned above, contact the office team so they can assist you.
If however, your details are correct and you are still not able to access the Arbor App, here are some steps to take:
- If you have more than one child, make sure you are entering the date of birth of your eldest child to access the app for the first time.
- Only relatives who are primary guardians of a child can access the app. Primary Guardians are the person/s who have parental responsibility for the student.
- Make sure you are accessing the app on a phone; the app will not function on a tablet.
- If however, none of the above steps results in you successfully logging in to the App, please contact the school who will contact the Arbor team.
Please do not contact Arbor directly.
Reporting your child's absence from school
Absence should be reported via the app using the Message function, this can be found under the profile button. Please state your child's name and reason for absence in the message. As previously, all absences must be reported daily. Please note - this service is for reporting absence only and should not be used for other communication. Any communication relating to other matters will not be responded to. Please follow our communication procedure for all other correspondence.